Order Processing Time
All orders are processed within one to three business days. Business days are Monday through Friday, excluding public holidays. Once your order is placed, our team begins preparing it for shipment. You will receive a confirmation once your order has been accepted, and a further notification once it has been dispatched. If there is any delay in processing, we will make every effort to inform you promptly through the contact information you provide at checkout.
Shipping Methods and Delivery Estimates
We offer free shipping on all orders, with no minimum purchase requirement. There is no expedited shipping option at this time, and no shipping fees are added at checkout. The estimated delivery window is six to twelve business days from the date of dispatch. This estimate applies to all destinations we serve. Delivery times may vary depending on destination country, local postal conditions, customs processing, and other factors outside our control. We provide this estimate in good faith and work to ensure it is as accurate as possible, but it is not a guaranteed delivery date.
Duties, Taxes, and Additional Fees
We cover the duties and taxes associated with your order. You will not be asked to pay any additional fees, customs charges, import duties, or handling fees upon delivery. The price you see at checkout is the final price you pay. If any customs authority or carrier attempts to charge you a fee related to your order, please contact us through the Contact page so we can resolve the matter. We do not want you to bear any cost beyond the amount shown at checkout.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information through the email address or contact method you provided. Tracking updates may take some time to appear, depending on the carrier and the destination. If you do not receive tracking information within a reasonable period after placing your order, please reach out to us through the Contact page, and we will assist you.
Shipping Destinations
We ship worldwide. If you are unsure whether we ship to your location, please contact us through the Contact page before placing your order. We will confirm whether delivery is available to your address. In some cases, certain remote or restricted areas may have longer delivery times or may not be serviceable by our carriers. If we cannot ship to your address, we will inform you and cancel the order if necessary, with a full refund.
Incorrect or Incomplete Addresses
Please ensure that the shipping address you provide at checkout is complete and accurate. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realize an error after placing your order, contact us immediately through the Contact page. If the order has not yet been dispatched, we will do our best to update the address. If the order has already been dispatched, we may not be able to change the address, and the order may be returned to us or lost. In such cases, our standard return and refund policy will apply.
Lost, Delayed, or Damaged Shipments
If your order is delayed beyond the estimated delivery window, please contact us through the Contact page. We will investigate the matter with the carrier and keep you informed. If your order is confirmed lost in transit, we will offer a replacement or a refund in accordance with our Refund Policy. If your order arrives damaged, please contact us within a reasonable period and provide details and photographs of the damage. We will work with you to resolve the issue, which may include a replacement or a refund.
Order Cancellation Before Dispatch
If you wish to cancel your order before it has been dispatched, please contact us through the Contact page as soon as possible. If the order has not yet been processed or shipped, we will cancel it and issue a full refund. If the order has already been dispatched, cancellation is not possible, and you may return the item under our Refund Policy after receiving it.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carrier arrangements, or legal requirements. The version posted on this page is the current version. By continuing to use our site and place orders, you accept the terms as posted.
Contact
For any shipping-related question, please reach us through the Contact page. We are happy to help and will respond as quickly as possible.