Return Window
You may return eligible items within sixty days of receiving your order. The return window begins on the date of delivery, as confirmed by the carrier‘s tracking information. Returns requested after the sixty-day window may not be accepted. If you are unsure about the delivery date, please contact us through the Contact page and we will help confirm it.
Eligibility for Return
To be eligible for a return, the item must be in its original condition, unworn, unused, and undamaged, with all original packaging and tags intact where applicable. Items that show signs of wear, damage, alteration, or misuse may not be accepted. For hygiene and safety reasons, certain items may not be returnable. If you have questions about whether a specific item is eligible, please contact us through the Contact page before initiating a return.
How to Initiate a Return
To initiate a return, please contact us through the Contact page. Provide your order number, the item you wish to return, and the reason for the return. We will provide you with instructions on how to proceed. Please do not send items back without contacting us first, as returns sent without prior communication may not be processed. We may require photographs or additional information to assess the return.
Return Shipping
Return shipping arrangements will be communicated to you when you initiate the return. In some cases, we may provide a prepaid return label or instructions for shipping the item back. In other cases, you may be responsible for the cost of return shipping. We will clarify this during the return process. We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of items that are lost in transit back to us.
Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within five to ten business days. The refund will be issued to the original payment method used at checkout. Please note that your bank or payment provider may take additional time to post the refund to your account. If you do not see the refund after the stated period, please contact your bank or payment provider first, and then contact us through the Contact page if the issue persists.
Partial Refunds and Non-Refundable Items
In some cases, a partial refund may be issued, or a refund may be denied. This may occur if the item is returned in a condition that is not consistent with the terms of this policy, if the item is damaged due to customer handling, or if the item is not eligible for return. Certain items may be non-refundable, including items marked as final sale, gift cards, and certain personal care items. If you have questions about whether an item is refundable, please contact us before purchasing.
Exchanges
If you would like to exchange an item for a different color, size, or style, please contact us through the Contact page. Exchanges are subject to availability. If the requested item is not available, we may offer a refund instead. The same eligibility requirements and return window apply to exchanges.
Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, please contact us through the Contact page as soon as possible. Provide your order number, a description of the issue, and photographs if possible. We will work with you to resolve the matter, which may include a replacement, a refund, or another appropriate solution. We will cover the cost of return shipping in cases where the error is ours.
Cancellations
If you wish to cancel your order before it has been dispatched, please contact us through the Contact page. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been dispatched, cancellation is not possible, and you may return the item under this Refund Policy after receiving it.
Changes to This Refund Policy
We may update this Refund Policy from time to time. The version posted on this page is the current version. By continuing to use our site and place orders, you accept the terms as posted.
Contact
For any return or refund question, please reach us through the Contact page. We are happy to help and will respond as quickly as possible.